TERMS AND CONDITIONS

Welcome to Ross Rowe Coaching!

These terms and conditions outline the rules and regulations for the use of Ross Rowe Coaching's Website, located at https://www.rossrowecoaching.com/. The site is owned and operated by Ross Rowe Coaching ABN 94409317072. 

This site provides resources and access to the professional coaching and facilitation services offered by Ross Rowe Coaching.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Ross Rowe Coaching if you do not agree to all of the terms and conditions stated on this page.

Cookies

We employ the use of cookies. By accessing Ross Rowe Coaching, you agreed to use cookies in agreement with the Ross Rowe Coaching's Privacy Policy.

License

Unless otherwise stated, Ross Rowe Coaching and/or its licensors own the intellectual property rights for all material on Ross Rowe Coaching. All intellectual property rights are reserved. You may access this from Ross Rowe Coaching for your own personal use subjected to restrictions set in these terms and conditions.

Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website.

in using this site, you agree to indemnify and hold harmless Ross Rowe Coaching and any associated directors, officers, agents, staff, employees, volunteers, subsidiaries or affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal or fees of a financial institution arising from your use of this site, a service, or your violation of these terms and conditions.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request.

Applicable Law


These terms and conditions are governed by the laws of the Australian Capital Territory, Australia or other law applicable for a registered Australian business.
 

Consumer protection


These terms and conditions are subject to mandatory provisions of Australian consumer law applicable at the time you purchase a service. 

Intellectual property

 

All content published and made available on this site remains the intellectual property of Ross Rowe Coaching. This includes, but is not limited to, downloadable files, content, images, video, text, logos, documents, presentations and any other elements that are located on this site.

Accounts and registration

When you create an account on this site you agree that:

  1. You are solely responsible for your account, its security, privacy and integrity, including the safe storage and use of passwords, sensitive or personal information associated with the account;

  2. You are solely responsible for the scheduling of coaching sessions or workshop participation enabled with your account and setting any reminders you may need to meet your scheduled appointments, workshops or coaching sessions;

  3. All information provided to Ross Rowe Coaching is accurate, truthful and current; and

  4. You will update personal information if it changes.

 

Ross Rowe Coaching reserves the right to terminate or suspend your account if you use this site illegally or in any manner contrary to these terms and conditions.

Sale of Services

 

This site provides for you to purchase professional coaching and related services. Services will be paid for in full at the time of booking a service, unless otherwise specified by Ross Rowe Coaching in a separate signed agreement for the procurement and delivery of the specific services you are purchasing from Ross Rowe Coaching.

These terms and conditions apply to all services available through this site at the time you access it. This includes any services identified as being unavailable.

All information provided in relation to the content and benefits of the services offered on this site are as accurate as possible, noting that the content delivered will be tailored to your specific needs and circumstances based on the discretion of your coach and as far as is reasonable and appropriate in the provision of professional coaching services.

You agree to purchase services from this site at your own risk, at all times being responsible for your financial affairs, your personal physical and psychological health and wellbeing and that of any other person for whom you may purchase services and have a legal responsibility for.

Ross Rowe Coaching reserves the right to contact you and modify any scheduled service with respect to content and timing or any other aspect of the service. Where possible, Ross Rowe Coaching will use reasonable endeavours to make any required modifications cognisant of your needs and expectations of professional service.

Cancellations

There is no refund of fees, in full or part, or rebooking of a scheduled service if less than 24 hours notice is given to Ross Rowe Coaching.

At the discretion of Ross Rowe Coaching partial refund of fees may be granted for unused coaching sessions purchased as a package where more than 24 hours notice is given for cancellation of a service.

These terms of cancellation may be superseded by the terms of an individual coaching agreement between the client and Ross Rowe Coaching.

Payments

This site accepts payment by:

  • Credit card

  • PayPal

  • Direct payment with the agreement of Ross Rowe Coaching

Personal and financial information provided by you through the payment systems available on this is your agreement and authorisation for that payment system to charge you for the selected service. All information you provide will be accurate and remains your responsibility to protect. You agree to pay any additional fees imposed by the payment system you select.

Dispute resolution

If you are unhappy with any aspect of this website, these terms and conditions, or the service you receive from Ross Rowe Coaching, you agree to the following process for dispute resolution:

  1. Use the contact form on this website to raise your concern directly with Ross Rowe Coaching, clearly stating the nature of your concern and desired resolution.

  2. Engage respectfully and politely in any written or verbal communication with Ross Rowe Coaching.

  3. Consider mediated or other dispute resolution services in the event the dispute has not been resolved to your satisfaction.

Changes

These terms and conditions may be amended without prior notice as required or deemed necessary by Ross Rowe Coaching in order to:

1. Maintain or comply with relevant law of the Australian Capital Territory or Australia; or

2. Reflect changes in the way Ross Rowe Coaching or this site operates; or

3. Reflect change in how we expect users of the site to conduct themselves.

 

Contact

If you have any questions or concerns about these terms and conditions please contact Ross Rowe Coaching via the contact form on this website.

Date of effect

Effective 22 November 2021

Revised 26 November 2021

Disclaimer

Nothing in this disclaimer will:

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.